Returns & Warranty Policy

Last updated: March 2026

Returns

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in its original packaging
• Proof of purchase (order number or receipt) is required

For hygiene reasons, products that have been used in direct contact with skin may not be eligible for return unless they are defective.

Shipping costs are non-refundable, and customers are responsible for return shipping unless the item received is defective or incorrect.

To initiate a return, please contact us at:

support@icupping.com

Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

We will arrange a replacement or refund at no additional cost.

Warranty

All iCupping products are manufactured with high-quality silicone materials and strict quality control standards.

We provide a 12-month limited warranty covering manufacturing defects under normal use.

This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, improper care, or accidents
• Products modified or altered by the user
• If you believe your product has a manufacturing defect, please contact us and we will review your claim.

Contact

For any questions regarding returns or warranty claims:

Email: support@icupping.com